We want everyone to get the best sleep possible and know it takes a few nights, washes, and naps to get a feel for the difference Casper can make. With our risk-free trial and return policy, you can try Casper products in the comfort of your own home -- pressure-free.
Mattresses
As it can take some time for your body to adjust to a new sleep surface, we kindly ask for the mattress to be tested for a minimum of 30 days before being eligible for a return. It can take some time for your body to adjust to a new surface of sleep, especially if you have been using the same mattress for years - so giving it a try often leads to a better comfort! This also helps to ensure that a perfectly good mattress won't go to waste - we're conscious of the ways our products impact the planet. Once the 30 days are past, if you are not satisfied for any reason, the mattress can be returned for a full refund on the original payment method at any time within their respective nights trial period, as long as the item is in a donatable condition (e.g. no stains, tears, or other soiling, including odors). The return costs are on us!
Furniture, Soft Goods, and Accessories
It's important to test all your Casper products in your own sleep environment. We offer a 30-night trial on all other Casper products so that you can do just that. When you purchase your furniture with a paired mattress, we're happy to extend the trial to 100 nights to match that of your mattress. As long as your items are in donatable condition, you can return them without the original packaging or box, even if they have been assembled. You may return a maximum of two items of the same product type. Refunds will be credited back to your account within two weeks. Our In-Home Delivery and Setup service is non-refundable. For more information on our return policy, see Terms or reach out to our Customer Experience team for help.