Should you decide to exchange your Casper Mattress or furniture product, you can contact us to initiate a return within your trial period. We'll help place a new order for your replacement product - and arrange for your existing product to be picked up right from your home at a date and time that's convenient for you. Once the pickup of your original product has been confirmed, your account will be refunded in full for your initial purchase.
If you have any specific exchange-related questions, our Customer Experience team is happy to help advise further!