In-Home Delivery & Setup is now available in Toronto, Vancouver, Calgary, Halifax, and Moncton for $99 plus tax. Eligibility and fees are determined at checkout.
After you place your order, our Customer Service team will reach out within 1-3 business days to schedule your appointment. Appointments are typically booked within 4 weeks of the In-Home Delivery and Setup team receiving your items.
On the morning of your delivery, the In-Home Delivery and Setup team with our partners at Sleep Country Canada will give you a call or send out a text with a 3-hour delivery window, so you’ll know when to expect them – please be sure to keep an eye out for this contact!
Delivery & Assembly Services
- Our delivery team will deliver your Casper products to the room(s) of your choice and assemble them for you.
- If you order multiple mattresses and bed frames, each item will be delivered to the appropriate room and fully assembled.
- Products available for In-Home Delivery and Setup include: Mattresses, Bed Frames, Lifestyle Adjustable Bases, Pillows, Mattress Protectors, and select promotional items.
Removal Services
- We will remove all packaging from unboxing and assembling your Casper products.
- Our delivery team will happily remove your old mattress and box spring, one for each Casper mattress or bed frame purchased. For example, if you purchase a Casper Mattress and a Casper Platform Bed with In-Home Delivery & Setup, we will remove your old mattress and box spring.
- Please note, removal services do not include bed frames and furniture – under no circumstances will our partners be able to dismantle or dispose of additional products at the time of the appointment.
Please note that our In-Home Delivery & Setup team is available to set up, arrange, and move Casper products only. If you wish to use your existing furniture elsewhere in your home, please move it before your scheduled delivery window begins.
Order Modifications & 48-Hour Cancellation Policy
- If you ordered the wrong items, you have 60 minutes after placing your order to request a full cancellation using the Chat feature or by contacting our Customer Service team. At this time, it's not possible to add or remove individual items from confirmed orders.
- If you need to reschedule your appointment, give us a call at +1 (888) 828-5448 at least 48 hours prior to your scheduled appointment time.
- Late changes to your appointment or missed delivery appointments may incur additional charges.