Before your order ships
Certain changes can be made within the first hour after placement. If you need to request an address change or cancellation, please contact Casper Customer Care via live chat with your order number, email, and your updated address.
While we try our best to accommodate every request, please note that we cannot guarantee changes or cancellations once your order has been submitted for processing, as our warehouse team may already be preparing your order for shipment.
After your order ships
If your order has shipped, we recommend contacting our shipping partners directly to request any modifications, as they may be able to provide the most direct solution:
Please keep in mind that address changes after your order has been picked up by the shipping partner may delay delivery by at least one business day. We cannot guarantee that the change will be made before your order is delivered.